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  • Home >  Shipping & Returns

    Shipping & Returns

    Returns that do not have the RMA clearly displayed on the outside of the package may be refused by the warehouse. Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed.

    Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience. 

    Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Once your order has been shipped, it can no longer be cancelled.

    To ensure that your products will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.